Privacy Policy
Last updated: June 2026
Risbow ("we", "our", "us") operates the Risbow mobile application and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
1. Information We Collect
Personal Information
- Account Information: Name, email address, phone number, and profile photo when you create an account
- Location Data: Precise location to find nearby stores and enable delivery
- Order Information: Purchase history, delivery addresses, order preferences
- Payment Data: Payment method details (processed securely through third-party payment gateways — we do not store full card numbers)
- Device Information: Device model, operating system, unique device identifiers, and app version
Information Collected Automatically
- Usage data (features accessed, time spent, interactions)
- Crash reports and performance data
- IP address and network information
2. How We Use Your Information
- To provide, maintain, and improve our marketplace platform
- To process orders and facilitate deliveries
- To send push notifications about order updates and promotions (with your consent)
- To enable Google Sign-In and other authentication methods
- To process payments through Razorpay and other payment gateways
- To communicate with you about your account and orders
- To detect and prevent fraud or abuse
- To comply with legal obligations
3. How We Share Your Information
- With Vendors: Your name, address, and order details are shared with the stores you order from to fulfill your order
- With Service Providers: Payment processors (e.g., Razorpay), cloud infrastructure (Firebase), analytics providers
- For Legal Reasons: When required by law or to protect our rights and safety
- With Your Consent: In other cases, we will ask for your consent before sharing your information
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. After account deletion, we retain certain data only as required by applicable law (e.g., tax records for completed transactions).
5. Data Security
We implement industry-standard security measures including encryption in transit (TLS/HTTPS) and at rest. Your data is stored securely using Firebase infrastructure. However, no method of transmission or storage is 100% secure.
6. Your Rights
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request account and data deletion (see our Account Deletion page)
- Withdraw Consent: Opt out of location tracking or push notifications at any time via device settings
7. Third-Party Services
Our app integrates with third-party services including:
- Firebase (Google) — Authentication, database, messaging, and analytics
- Razorpay — Payment processing
- Google Maps — Location services and maps
- Google Sign-In — Authentication
Each third party has its own privacy policy governing the use of your data.
8. Children's Privacy
Our services are not directed to individuals under 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the app or via email. Continued use of the app after changes constitutes acceptance of the updated policy.
10. Contact Us
For questions, concerns, or data-related requests, please contact us at:
knight21digihub@gmail.com